Effective Date: 20.02.2025.
Introduction NeuroPraxis (“we”, “our”, “or”, “us”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, and protect personal information when you use our website and services. By accessing our website, you consent to the data practices described in this policy.

1. Data Collection

We collect personal information in various ways, including but not limited to:

• Personal Identifiable Information (PII): Name, email address, phone number, mailing address.
• Health Information: Only as necessary for rehabilitation service inquiries or program enrollment.
• Communication Preferences: Preferences for receiving emails, SMS, or other communications.
• Automatically Collected Information: IP addresses, browser type, and cookies for analytics purposes.

2. Data Usage

We use the information collected for the following purposes:

• To provide, improve, and personalize our in-home and community rehabilitation services.
• To communicate with clients regarding appointments, program updates, and service-related inquiries.
• To respond to requests, inquiries, or customer support needs.
• To comply with legal and regulatory obligations.
• To analyze website performance and improve user experience.

SMS Communications:

• If you opt-in, you may receive SMS notifications related to appointment reminders, service updates, and important notices.
• We do not share phone numbers obtained for SMS purposes with third parties or affiliates for marketing purposes.

3. Data Protection

We implement a variety of security measures to maintain the safety of your personal information, including:

• Secure data storage and access controls.
• Encryption of sensitive data.
• Regular security assessments to prevent unauthorized access.
• Compliance with applicable data protection laws.

4. User Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request deletion of personal data, subject to legal and operational limitations.
• Objection: Object to certain data processing activities.
• Data Portability: Request transfer of your data to another service provider, where applicable.

To exercise your rights, please contact us at 888-266-8921.

5. Opt-In and Opt-Out

• SMS and Email Communications: You may opt-in to receive SMS and email communications through our website.
• Opt-Out: You may unsubscribe from emails by clicking the “unsubscribe” link in the email footer or by contacting us.
• SMS Opt-Out: You can opt out of SMS messages by replying “STOP” to any SMS received from us.

6. Contact Information

For privacy-related questions or requests, please contact us at: NeuroPraxis
8605 Santa Monica Blvd. Los Angeles, CA 90069
hello@neuropraxisrehab.com
888-266-8921

7. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page, and where appropriate, we will notify users via email or website notification.

8. Accessibility

This Privacy Policy is accessible on our website at all times. If you require this policy in an alternative format, please contact us.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

SMS Terms & Conditions

1- SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from NeuroPraxis, you may receive messages related to the following (provide specific examples):

• Appointment reminders
• Follow-up messages
• Billing inquiries
• Promotions or offers (if applicable) {If you see the customer selected a conversational use case, do not add this reference to your email thread, instead, make sure the customer adds the matching use cases to this portion of the Terms info}.

Example: “Hello, this is a friendly reminder of your upcoming appointment with Dr. Johnson at our office is scheduled for Tomorrow at 2pm. You can reply STOP to opt out of SMS messaging from NeuroPraxis at any time.”

3- Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to 20 SMS messages per week related to your appointments etc.

Example:

“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messages from NeuroPraxis in the following ways (This is an example. Please include the method used.)

• Verbally, during a conversation
• By submitting an online form
• By filling out a paper form

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at hello@neuropraxisrehab.com. 

Additional Options:

• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”

• For assistance, text “HELP” or visit our Privacy Policy  and  Terms and Conditions  pages.
• Message frequency may vary